Data Deletion
Last updated: 26 October 2026 · pending counsel review
How to ask
Write to hello@emrg.com from the e-mail address of your EMRG account, with the subject "Delete my data". A person from our team confirms the request with you, then deletes your data within 30 days and tells you when it is done. Talents can also write to the EMRG team from Presence Studio.
If you are a talent
We delete your Presence and your account: your identity files, your photos and body captures, your avatar, your voice (including the copy held by our voice provider), and every preview and visual made with your face. Every active licence stops first, so no brand can keep using your likeness through EMRG.
If you are a brand
We delete your company's account, your team's access, your briefs, your brand files and your campaign results, including any figures read from your Instagram or Meta ad accounts.
If you connected Instagram or Facebook
You can also remove EMRG yourself at any time: on Facebook, go to Settings & privacy, then Settings, then Apps and websites, and remove EMRG. On Instagram, go to Settings, then Website permissions, then Apps and websites. EMRG then stops reading your accounts. Write to us as above to also delete the figures we already read.
If you left your details on a campaign page
Your details went to the brand that runs the campaign: ask them to delete them, or write to us and we delete them from EMRG.
What we keep
The record that a licence was signed, granted or stopped, without your name or face, because the law and the brands you worked with may need proof of what was authorized. Nothing in it identifies you.